How-To Guide: Goldfarb Connect app

how to use goldfarb connect
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The Goldfarb Connect app is the quickest and simplest way to enter your building lobby and many of the smart lock-equipped apartment doors within our buildings. Watch the video below for a quick tutorial on how to get started and use the app's features.

 

Frequently Asked Questions

Getting Started

Q: How do I prepare my smartphone for the Goldfarb Connect app?
A: Ensure Bluetooth is turned on in your smartphone’s settings. You’ll need it to use the app.

Q: Where can I download the app?
A: Navigate to your app store, search for "Goldfarb Connect," and hit download.

 

Account Setup

Q: I’m a first-time user. How do I register?
A: Follow these steps:

1. Allow notification permissions, background app refresh, and location services.

2. Register using the cell phone number that's on file in your RentCafé resident portal and create a unique password.

Q: Can I share my credentials with others?
A: No. Your credentials are unique to you and should not be shared. In the app you'll have the ability to share access credentials with fellow occupants and visitors.

Q: What if I’ve used the app before?
A: Simply log in using your existing credentials. You can also request a password reset if necessary.

 

Using the App

Q: How do I access my doors?
A: After logging in and adding a profile picture, you’ll see your available doors. Tap the large "All Doors" button to open a door.

Q: How can I unlock the lobby door for a guest?
A: Use the "Remote Lobby" button to unlock the lobby door from anywhere.

Q: Can I share my key with visitors?
A: Yes, go to the "My Visitors" tab to grant access, set up visitor alerts, and control access dates.

Q: Is there a quick way to access the app’s key features?
A: Yes, add a widget to your phone's home screen for faster access to key features.

 

Troubleshooting

Q: I can’t register. What could be the issue?
A: Ensure you’re using the same cell phone number you have on file in the resident portal. If the app doesn’t recognize the cell phone number, please try adding a “1” before the area code.

You can check by logging into your RentCafé resident portal and going to your profile settings to see what cell phone number is on file. If this needs to be updated please contact our Leasing team.

Q: The app isn’t opening doors. What should I check?
A: Make sure:

1. Bluetooth is turned on, and you're allowing location services and notifications from the app.

2. You’re logged into the app.

3. Your smartphone has the latest version of the app installed.

 

Additional Support

Q: How do I contact support?
A: For further assistance, contact our support team through the app or call your local Leasing Department.